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Privacy Policy
Information we may collect
When you use Slotexo Casino, information may be collected directly from you, automatically from your device, or from service providers involved in operating the website. The information handled will depend on the services you use, the features available to you and any checks that are required before or during your use of the account.
Account and identity information
This may include your name, date of birth, contact details, login information, account preferences and records of communications with support. If you contact the website, details from your enquiry and any information you choose to provide may be recorded so that your request can be handled appropriately.
Verification information
To help confirm identity, age, eligibility or account ownership, we may handle verification documents and related information. This can include information shown on identity documents, proof of address, photographs or other material requested for verification. Such checks may also help prevent fraud, account misuse and other prohibited activity.
Payment and transaction information
We may handle information about deposits, withdrawals, wagers, gaming activity, transaction history and payment status. Payment processing may be carried out by specialist providers. Where appropriate, payment details may be processed by those providers rather than stored directly by the website. We may still receive information needed to confirm and record a transaction.
Technical, device and cookie information
When you visit the website, technical information may be collected, such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location information and information about how you interact with the website. We may also use cookies and similar technologies to support essential functions, remember preferences, understand website use and help protect accounts.
How information is used
Personal information is used for purposes connected with providing and managing the website and its services. We aim to use information only where it is reasonably needed for these purposes, for legal and compliance requirements, or where you have provided consent.
- To create, maintain and administer your account.
- To provide gaming and related website features that you request.
- To confirm your identity, age, account ownership and eligibility.
- To carry out anti-fraud, security, risk and responsible use checks.
- To process, verify and record deposits, withdrawals and other transactions.
- To communicate with you about your account, requests, security matters and service updates.
- To provide customer support and investigate complaints or technical issues.
- To monitor website performance, improve usability and understand how features are used.
- To detect, prevent and investigate suspected fraud, abuse, unauthorised access or other prohibited activity.
- To meet applicable legal, regulatory, tax, accounting and record-keeping obligations.
- To send marketing communications where permitted and where you have consented or another lawful basis applies.
You may receive service messages that are necessary for your account or transactions even if you choose not to receive marketing. These may include security notices, verification requests, changes to services or information about activity on your account.
Sharing information
Information may be shared where reasonably necessary with providers that help operate the website. These may include payment and transaction providers, identity and verification services, technology and hosting providers, security and fraud-prevention services, customer support tools and professional advisers. Providers are expected to handle information for the relevant service and in accordance with their obligations.
Information may also be disclosed where required or permitted by law, to respond to lawful requests, protect the website and its users, enforce applicable terms, investigate suspected wrongdoing or protect rights, safety and property. If the website or its services change, information may be handled as part of that change, subject to applicable privacy requirements.
Cookies, security and retention
Cookies
Cookies are small files or similar technologies placed on your device when you use a website. Some are needed for account access, security, navigation and core functionality. Others may help remember settings, measure performance or understand website usage. Depending on your browser and device, you can manage, block or delete cookies through browser settings. Disabling some cookies may affect how parts of the website work.
Security
Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures can include access controls, secure connections, monitoring and procedures for handling security events. No online service can guarantee complete security, so you should use a strong, unique password, keep login details private and notify support if you believe your account has been accessed without permission.
Storage and retention
Information may be stored by Slotexo Casino or by service providers acting on its behalf. Depending on the provider and service, information may be processed in Australia or another country. Where information is handled overseas, appropriate arrangements may be used where required.
Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification and communications records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified.
Your privacy rights and how to contact us
Depending on the circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. You can ask what personal information is held, request access to it, ask for inaccurate or incomplete information to be corrected, and request deletion where there is no continuing reason to retain it. You may also withdraw consent to marketing communications at any time.
To exercise these rights or make a privacy request, contact support@slotexo-casino.best. Please include enough information for your account or request to be identified, and clearly explain what you want us to do. We may need to verify your identity before providing information or making changes, particularly where the request involves account access, verification records or sensitive information.
- Access: ask for a copy or explanation of personal information held about you.
- Correction: tell us which information is inaccurate, incomplete or out of date.
- Deletion: ask for information to be removed where it is no longer needed and no retention obligation applies.
- Marketing consent: withdraw consent or ask to stop receiving promotional communications.
A request may be limited or declined where fulfilling it would adversely affect another person's privacy, conflict with security or fraud controls, interfere with legal obligations, or require records to be retained. If information cannot be deleted because it must be kept, we will explain this in general terms where appropriate. Closing an account does not automatically remove every record, because certain records may need to be retained for legal, security, dispute-resolution or accounting purposes.
Marketing choices
You can usually unsubscribe from marketing messages by using the unsubscribe option provided in the message or by contacting support@slotexo-casino.best. Opting out of marketing does not affect essential account, transaction or security communications. Preferences may take a reasonable time to apply if messages have already been scheduled.
Updates to this policy
This Privacy Policy may be updated when services, technology, legal requirements or information-handling practices change. The updated version will apply from the date it is made available on the website. You should review this page from time to time to remain informed about how information may be handled. By continuing to use the website after an update, you acknowledge the updated policy to the extent permitted by applicable requirements.